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devheist.com
Chatbot & Messaging
Automation for Businesses
We build systems that help businesses communicate with customers via Messenger and Instagram.
Automate replies, manage conversations, and improve customer experience.
DevHeist is a Bosnia-based IT company with 3+ years of experience delivering tailored digital solutions — from chatbot automation to full-stack web applications.
What We Do
We provide chatbot and messaging automation solutions for small and medium businesses. Our systems help businesses respond to customer inquiries, automate conversations, and manage communication efficiently across Messenger and Instagram.
Chatbot Automation
We build intelligent chatbots that automatically respond to customer messages on Messenger and Instagram — 24/7, with no manual effort required from your team.
Conversation Management
Our platforms give businesses a unified inbox to manage all Messenger and Instagram conversations in one place — efficiently and without switching between apps.
Automated Customer Support
Reduce response time and workload by automating answers to common questions. Your customers get instant replies; your team focuses on what matters.
Analytics & Reporting
Gain clear insights into your messaging performance — message volumes, response rates, and customer satisfaction — so you can continuously improve.
Custom Integration
We integrate messaging automation with your existing CRM, eCommerce platform, or internal tools — tailored to your exact business workflow.
Secure & Compliant
All integrations are built following Meta's platform policies. Data is handled securely and used only to provide the agreed services to our clients.
How We Use Platform Data
We use messaging data — such as messages and basic user information — strictly to enable communication between businesses and their customers. The data is used to automate replies, manage conversations, and improve customer support.
We do not sell, share, or use this data for advertising purposes. All data is handled securely and only used to provide our services.
Data is used only to provide services
Messaging data is processed exclusively to deliver automation and conversation management features to our business clients.
No selling or sharing of data
We never sell, share, or transfer personal data to third parties. No data is used for advertising, profiling, or any purpose outside the agreed service.
Secure data handling
All data is stored and transmitted securely, in compliance with Meta platform policies and applicable data protection regulations.
Full Meta platform compliance
Our integrations follow Meta's developer policies and platform terms. We access only the permissions needed to provide the service.
How It Works
A simple, automated flow that keeps your business responsive and your customers happy — across Messenger and Instagram.
Customer Sends a Message
A customer reaches out via Facebook Messenger or Instagram Direct.
Our System Processes It
The message is received by our platform through the Meta API and analysed instantly.
Automated or Manual Reply
The system sends an automated reply or routes the conversation to a human agent.
Conversation Managed
The business tracks, responds to, and closes the conversation — all from one place.
Insights & Improvement
Analytics help the business continually improve response quality and customer satisfaction.
Our Clients
We work with local and international businesses to improve their customer communication through Messenger and Instagram automation. Here are some of the businesses we have built solutions for.
We built a Messenger-integrated customer communication system for this ATV and off-road vehicle business. Customers can inquire about vehicles, availability, and bookings directly through Facebook Messenger — with automated replies handling common questions instantly.
Messenger AutomationAbout DevHeist
Our Mission
Transforming complex business challenges into elegant digital solutions through innovative technology and expert craftsmanship
Technical Expertise
Specializing in React, Next.js, Node.js, and C# to build high-performance applications with clean, maintainable architecture.
Tailored Solutions
From WMS systems to eCommerce platforms and messaging automation, we create custom solutions that address your specific business needs.
Proven Approach
3+ years of delivering projects on time through technical excellence and clear communication.
Our Services
We deliver comprehensive digital solutions tailored to your business needs, combining technical excellence with strategic thinking.
Chatbot & Messaging Automation
Automate customer conversations on Messenger and Instagram. Build smarter business communication without manual effort.
Learn moreCustom Web Development
Tailored web applications built with React, Next.js and Node.js for optimal performance and scalability.
Learn moreeCommerce Solutions
Complete online store development with secure payment integration and inventory management.
Learn moreWMS Development
Custom Warehouse Management Systems to streamline your logistics and inventory operations.
Learn moreUI/UX Design
Intuitive interfaces designed for optimal user experience and conversion rates.
Learn moreMaintenance & Support
Ongoing support, updates and maintenance to keep your systems running smoothly.
Learn moreOur Portfolio
Explore our diverse range of projects across different industries and technologies
Technologies We Master
We work with cutting-edge technologies to deliver high-performance, scalable solutions across web, mobile, and cloud platforms.
Frontend
Modern web interfaces
Backend
Powerful server logic
Mobile
Cross-platform apps
Databases
Data storage solutions
DevOps
Cloud infrastructure
Contact Us
Location
Bihać, Bosnia and Herzegovina
info@devheist.com
support@devheist.com
Phone
+387 67 10 41 239
+387 62 977 667